Who we are – what we do
About 9senses
9senses is founded by a group of AI veterans who want to provide solid services in an area where many offers are present, and where customers often lack the experience to decide about their validity. We are vendor-independent and able to clearly determine what AI can and cannot (or should not) do.
Except for some fixed price offers, for example related to customer service chats, we operate on hourly rates like most consulting firms.
Our Services
Below, you find a list of key areas where 9senses can help you improve your business with Artificial Intelligence technologies.
AI Strategy and Governance
Improving
Customer Interactions
AI Strategy Development
Identifying the areas where AI can add value to your business is key to successfully using the technology.
AI Ethics and Governance
Understanding and managing the use of AI in line with public and internal guidelines prevents negative outcomes.
Customer Insights
Understanding and prioritizing your customers better, finding opportunities and detecting fraud.
Call Center and Chats
Supporting or fully automating customer interactions is a key area where AI can play a major role.
Customer Care and Services
Fully or partially automating front-facing workflows improves customer experiences and reduces cost.
New AI-based Services
AI offers many exciting ways of creating new and innovative services for businesses big and small.
Managing
Infrastructure
Data and Knowledge
Management
Control and Automation
Operating and automating buildings and equipment to minimize cost and improve performance.
Predictive Maintanance
Monitoring equipment to help identify potential issues early secures higher availability and reduces cost.
IT Operations Management
With AI possibilities, managing and operating high-performing IT environments has become much easier.
Knowledge Management
Making knowledge readily available for employees and customers alike creates better outcomes.
Data Lakes/ Warehouses
Making large data easily available across systems provides the ability to efficiently run a business.
Document Processing
Automatically processing incoming documents with high accuracy streamlines business processes.
Customer Interaction Evaluation
For a project management SaaS solution where customers were matched with freelancers,, a customAI solution was established with the purpose to improve experiences for all parties. Key purposes were to create an early warning system to help customer service intervene in case of issues:
- Identification of unusual patterns (delays indicating inaction, intense exchanges);
- Flagging of language transgressions on both sides (use of inappropriate language, aggression);
- Matching of final ratings with evaluation of flow and dialogue quality to foster a more honest rating culture;
- Language style matching to improve future matching of freelancers to clients;
The solution was implemented using Python on a LAMP stack, with self-developed machine learning libraries.
AI Technologies
Among others, we are versed in using the following key AI technologies to achieve your business success.
Natural Language Processing (NLP)
Being able to communicate with humans is one of the most recent key AI developments that helps interact with computers, for example in customer-facing IT.
Machine Learning
Finding patterns in large datasets and drawing conclusions, for example in customer or operational data, is something computers can do much better than any human.
Image Processing
Finding items and differences in still or moving imagery is something that computers excel at, for example when it comes to surveillance, irregularity detection or simply – counting.
Robotics
Creating autonomous systems that can perform physical actions, like driving a vehicle based on controlling equipment using sensor input and logic, is a key field of AI, albeit still a difficult one.
Our Team
Alona Liuzniak
Alona is an expert in generative AI using natural language processing. With a strong machine learning and image processing background, she currently mostly focuses on delivering Chatbot solutions that follow Responsible and Explainable AI concepts.
Peter Gemeiner
Peter Gemeiner is an accomplished Machine Learning expert with a profound knowledge of development languages and frameworks.
Alex Schmitz
More than 25 years of computer science, and 15+ years of Machine Learning make Alexander a solid systems architect and a ML wizard who is versed in almost all frameworks. He is equally experienced in Data Warehousing and Data Lakes, with solid data governance knowledge.
Fatima Ahmedi
Fatima is a true expert in Machine Learning and image processing. She has deep knowledge in Python development and other programming languages (such as Java, JavaScript, C#). Her core competence is finding solid hybrid solutions between what AI can do and what requires solid coding.
Johannes Kunz
With more than 20 years of experience in Artificial Intelligence topics, ranging from strategic to software and hardware design, Johannes brings more to the table than most experts. He has seen the complete development of AI over the past decades and knows what is possible, but also what isn’t.
Featured Projects
Chat Dialog Evaluation
SaaS project platform: the objective was to evaluate dialogue quality using an AI model to ensure timely intervention and customer care.
Electrical Switch Monitor
Public transportation: using AI-driven vision to monitor old-fashioned electrical relays and to also evaluate potential failures for predictive maintenance.
Hydropower Plant Control
Hydropower plants: create control and monitoring solution for all plant operations, including predictive maintenance and intrusion mointoring.
IT Operations Automation
Financial Services: develop strategy and business cases to introduce automation and AI into the IT operations environment.